Everything you need to ask better questions.
Documentation, guides, developer reference, and the operational record of what we shipped and what is running right now.
Start here.
Guides
Practical writing on survey design, question wording, and turning answers into segments and flows.
OpenHelp Center
Getting started, installation, publishing, integrations, troubleshooting, and billing — with a route to a human when you need one.
OpenAPI & Developers
Response events, webhooks, customer properties, authentication, rate limits, and the SDK.
OpenDocumentation
The full reference — concepts, setup, survey building, integrations, data model, and administration.
OpenFrom install to first insight.
Four steps. Most merchants have a survey collecting responses the same day they install.
Install Signals
Add the app from the Shopify App Store. Signals connects to your customers, orders, and products on install.
Install SignalsPick a template
Start from a proven survey rather than a blank page — or describe what you want to learn and let the builder draft it.
Browse templatesConnect Klaviyo
Sync profile properties and events so answers can drive segments and flows immediately.
Klaviyo integrationRead the results
See response patterns alongside what customers actually did next.
Survey analyticsUpdates, changes, and status.
Product Updates
What shipped recently, what improved, and what is planned next.
OpenChangelog
The granular, dated record of every notable change to Signals.
OpenStatus
Live operational status for survey delivery, response ingestion, and every sync.
OpenSecurity & Privacy
Implemented controls, data ownership, retention, and deletion — no vague trust language.
OpenHow Signals connects to your stack.
Shopify
Customers, orders, products, tags, and the app surfaces Signals publishes to.
Read the docsKlaviyo
Events, profile properties, and how to trigger flows from survey answers.
Read the docsCompass
How responses enrich unified profiles and shape audiences. Optional, never required.
Read the docsArchitecture
How data moves between Signals, Shopify, Klaviyo, and Compass.
Read the docsSignals is a complete Shopify product on its own. The Compass integration is optional and is never a prerequisite for anything documented here.
Documentation only gets you so far.
If you cannot find what you need, or you want a second opinion on how to structure a survey before you publish it to your customers, ask us. We would rather answer a question early than see a survey go out with the wrong branching.
- Support questions and account help — /contact
- API and webhook questions — API reference
- Is something down? — Status page
- Installation problems — Help center
- Security and privacy review — Security
Start learning directly from your customers.
Build your first survey, publish a Spark, and turn every response into usable customer intelligence.