Talk to the people building Signals.
Three inboxes, all read by real people. Pick the one that fits and we will get back to you — usually within one business day.
Where should your message go?
This site has no contact form on purpose — it is a static site, and an email that lands in a real inbox beats a form that quietly fails.
General enquiries
Questions about Signals, early access, partnerships, press, or anything that does not fit the other two boxes.
Best for: early access requests, general questions, media.
hello@signals.compass.st Send an emailSales and demos
Want a guided walkthrough against your own store, or pricing scoped to your catalog and customer volume? Start here.
Best for: guided demos, pricing conversations, the Compass Bundle.
sales@signals.compass.st Send an emailMerchant support
Already running Signals? Reach the support team for setup help, integration issues, and anything that is not behaving.
Best for: existing merchants, Shopify or Klaviyo integration issues.
support@signals.compass.st Send an emailFaster than waiting for a reply.
Most setup and integration questions are already answered in the help center and documentation.
Help center
Setup guides, integration steps, and answers to the questions merchants ask most.
OpenSurvey templates
Proven questions by objective, with the properties and follow-ups worth setting up.
OpenAPI and developers
Reference documentation for exports, events, and programmatic access.
OpenSystem status
Current platform status and incident history.
OpenHelp us help you faster.
A few details in the first email usually turn a three-day thread into a one-reply fix.
- Include your Shopify store URL so we can find your account quickly.
- Tell us which integration is involved — Shopify, Klaviyo, or Compass.
- Screenshots of what you expected versus what happened save a round trip.
- For data deletion or export requests, email support and reference your store URL.
Looking for Compass?
Signals Surveys is part of the Compass customer intelligence platform. For questions about Compass itself — unified profiles, audiences, campaigns, and messaging — visit compass.st. For how the two products work together, see the Compass integration, or read the story behind Signals.
Or skip the email and get started.
Join early access and we will reply with next steps, install Signals with you, and help you publish a first survey worth sending.